Help Center

Chrome Extension Installation:

1. Open Chrome and navigate to chrome://extensions/
2. Enable "Developer mode" (toggle in top-right corner)
3. Click "Load unpacked" and select the chrome-upload folder
4. The IronGuard extension will appear in your toolbar

Verification: Click the extension icon to see the status. It should show "ACTIVE" with a green indicator.

After Installation:

1. Extension automatically activates and starts protecting your browser
2. Visit any website - IronGuard analyzes domains in real-time (<50ms)
3. Trusted domains (Google, Facebook, YouTube, etc.) are auto-whitelisted
4. Check the extension popup to see protection status and recent actions

What to Expect: IronGuard works silently in the background. You'll only see notifications when threats are detected or warnings are issued.

Access Settings:

1. Right-click the extension icon → "Options"
2. Or click the extension icon → "SETTINGS" button

Key Settings:

• Master Protection: Toggle ON/OFF to enable/disable all protection
• Protection Mode: Choose STRICT, NORMAL, or RELAXED
• Whitelist: Add trusted domains that should always be allowed
• Notifications: Enable/disable desktop alerts for blocks and warnings

Add Domain to Whitelist:

1. Open Settings (right-click extension → Options)
2. Navigate to "ADVANCED CONFIGURATION" section
3. Enter domain (e.g., example.com) in the whitelist input field
4. Click "ADD" - domain is immediately whitelisted

Remove Domain: Click "REMOVE" next to any domain in the whitelist list.

Auto-Whitelisting: IronGuard automatically whitelists trusted domains like Google, Facebook, YouTube, and other major platforms.

Desktop Notifications:

• Enable notifications to receive alerts when threats are blocked
• Notifications appear as desktop popups with threat details
• You can customize notification frequency in Settings

Extension Popup: The extension icon always shows your current protection status. Click it to see recent actions and statistics.

Silent Mode: Disable notifications for silent operation - protection still works, but without alerts.

STRICT Mode:

• Blocks all suspicious domains immediately
• Issues warnings for new domains (< 30 days old)
• Maximum protection - recommended for high-risk environments

NORMAL Mode (Default):

• Blocks confirmed threats and phishing patterns
• Warns about suspicious domains
• Balanced protection - recommended for most users

RELAXED Mode:

• Only blocks confirmed malicious domains
• Minimal warnings
• Best for experienced users who want minimal interruptions

Local On-Device Detection:

• All domain analysis happens locally in your browser
• Your browsing history and visited URLs are never sent to us
• Your browsing activity remains completely private

No Tracking:

• No analytics, behavioral tracking, ad networks, or user profiling
• Personal data is processed only for optional Pro accounts and billing
• GDPR, CCPA, and LGPD compliant (see our Privacy Policy)

How It Works:

• Domain analysis runs entirely in your browser using JavaScript
• 10+ signal collectors analyze domains in real-time (<50ms)
• No network requests to external APIs for threat detection
• Instant decisions without latency

Signals Analyzed:

• Domain age and registration details
• URL patterns (phishing indicators)
• TLD analysis (suspicious top-level domains)
• Typosquatting detection
• Blockchain/crypto scam patterns

No Data Storage:

• IronGuard does not store any user data
• Whitelist is stored locally in browser storage (never transmitted)
• Settings are saved locally only

Secure Architecture:

• Manifest V3 security model
• Minimal permissions - only network request interception
• No access to page content or user input
• Sandboxed execution environment

Compliance: Fully compliant with GDPR, CCPA, and other privacy regulations.

Extension Not Working:

1. Check if extension is enabled: chrome://extensions/
2. Reload the extension (click reload button)
3. Check browser console for errors (F12 → Console)
4. Restart Chrome if issues persist

False Positives:

• If a legitimate site is blocked, add it to your whitelist
• Check Protection Mode - RELAXED mode reduces false positives
• Report false positives via Contact page for review

Performance Issues:

• IronGuard is optimized for speed (<50ms analysis)
• If you experience slowdowns, check other extensions
• Disable unnecessary browser extensions

Optimization Tips:

• IronGuard is designed for minimal performance impact
• Domain analysis completes in <50ms (faster than light!)
• All processing is local - no network latency

If Experiencing Slowdowns:

1. Check Chrome Task Manager: Shift+Esc
2. Identify resource-heavy extensions
3. Disable or remove conflicting extensions
4. Clear browser cache and cookies

System Requirements: IronGuard works on any modern Chrome browser. No special requirements.

Q: Does IronGuard slow down my browser?

A: No. IronGuard analyzes domains in <50ms locally. You won't notice any performance impact.

Q: Can I use IronGuard with other security extensions?

A: Yes. IronGuard works alongside other extensions without conflicts.

Q: Does IronGuard collect my browsing data?

A: No. Threat detection is 100% local—your browsing history and visited sites never leave your device. We only process your email and billing details if you choose to create a Pro account.

Q: How do I report a false positive?

A: Visit the Contact page and provide the domain URL. We'll review and update our detection.

Q: Is IronGuard free?

A: Core protection is free. Premium features available via subscription. See Pricing page.

Bulk Installation:

• Deploy via Chrome Enterprise Policy
• Group Policy (Windows) or MDM (Mac) deployment
• Silent installation for all users

Configuration Management:

• Centralized policy configuration
• Custom whitelist for organization domains
• Enforced protection modes per department

Contact: For enterprise deployment assistance, contact our Enterprise Support team via the Contact page.

GDPR / CCPA / LGPD:

• No collection of your browsing history or visited URLs
• Local, on-device threat detection
• Personal data processed only for optional accounts/billing, per our Privacy Policy

Security Practices:

• Encryption in transit (TLS/HTTPS) and hashed passwords (bcrypt)
• API rate limiting, security headers, and encrypted database backups
• Zero-trust, defense-in-depth design

Note: Formal certifications such as SOC 2 and ISO 27001 are on our roadmap and are not yet certified.

Dedicated Support:

• 24/7 enterprise support via email
• Priority response time (< 2 hours)
• Dedicated account manager

Services Included:

• Custom deployment assistance
• Security policy configuration
• Training and onboarding
• Regular security updates

Contact: Visit the Contact page and select "Enterprise Inquiry" for immediate assistance.

Extension API:

• Message passing API for content scripts
• Background service worker communication
• Event listeners for threat detection

REST API (Enterprise):

• Domain analysis endpoint: POST /api/analyze
• Threat intelligence feed: GET /api/threats
• Authentication via API keys

Documentation: Full API documentation available for enterprise customers. Contact for access.

Chrome Extension Integration:

• Manifest V3 compatible
• DeclarativeNetRequest API for blocking
• Content script injection for page-level protection

SIEM Integration:

• Export threat logs via API
• Webhook notifications for blocks
• Syslog integration available

Custom Integrations: Contact Enterprise Support for custom integration assistance.

GitHub Repository:

• Open source core components
• Example integrations and code samples
• Issue tracking and contributions

Developer Documentation:

• Architecture overview
• Signal collector development guide
• Decision engine customization

Community: Join our developer community for support, discussions, and collaboration.